IT Managed Services
Our Helpdesk Outsourcing Service provides a single point of contact for all technology service incidents and requests, helping to minimize the cost of downtime to your business.
We can supplement your existing in-house team or we can run your helpdesk for you. we can be the first point of contact for your employees and/or customers to handle technical issues, resolve problems, and escalate that can’t be resolved at the help desk. As your business develops and scales, our service agreements evolve with you to ensure constant and consistent alignment.
Our support teams are all highly-trained IT professionals, able to adapt to new processes and facilitating a true business-to-business partnership. They follow strict response and resolution SLAs which we define together with you as part of the initial contract to match your business needs.
We can brand the greeting, have our helpdesk specialist answer with your own answer script, and seamlessly integrate the help desk with the other support groups in your organization. You can use helpdesk system to access incident and request tracking, SLA compliance, setup notifications, and receive monthly reports that will give you a clear picture of the daily support operation start to finish. Our predictable, repeatable processes not only bring stability to your environment, but when coupled with guaranteed service levels they lead to distinct improvement in your customer satisfaction levels.
Unlike other helpdesk outsource providers, who use a one-size-fits-all approach and have been inconsistent in reaching their contract goals, our helpdesk outsourcing services guarantee a flexible contract and service level management that regularly meet and exceeds customer expectation.